Privacy Policy

Introduction

This Privacy Policy explains how Austin Auditors (“we,” “us,” or “our”) collects, uses, and shares information about you when you visit our website at https://austinauditors.com.

What personal data we collect and why we collect it

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

When you submit information through our contact forms, we collect the data you provide, including your name, email address, phone number, property details, and any message content. This information is used solely to respond to your inquiries and provide the services you request.

Appointment Booking System

We use Acuity Scheduling, a third-party appointment scheduling service, to manage bookings. When you schedule an appointment through our website, Acuity collects personal information including your name, email address, phone number, and any additional information you provide related to your appointment.

This information is used to manage your appointment, send reminders, and provide our services. Acuity Scheduling operates as a data processor on our behalf, and their use of your information is governed by their Privacy Policy, which can be found at: https://www.squarespace.com/privacy (Acuity is owned by Squarespace).

By using our appointment booking system, you consent to the transfer of your information to Acuity Scheduling for processing in accordance with their Privacy Policy.

Payment Processing

We use Stripe, a third-party payment processor, to process credit card and other payment transactions. When you make a payment through our website or services, Stripe collects payment information including your name, credit card details, billing address, and other financial information necessary to complete the transaction.

We do not store your full credit card information on our servers. This information is processed directly by Stripe, whose use of your information is governed by their Privacy Policy, which can be found at: https://stripe.com/privacy.

By making a payment through our website or services, you consent to the transfer of your payment information to Stripe for processing in accordance with their Privacy Policy. We receive only limited information from Stripe about your transactions, such as the last four digits of your credit card, the transaction amount, and transaction status.

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics to collect information about how visitors use our site. Google Analytics uses cookies to collect information in an anonymous form, including the number of visitors to the site, where visitors have come from, and the pages they visited. We use this information to improve our website and user experience. Google’s privacy policy can be found at: https://policies.google.com/privacy.

Who we share your data with

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• With Acuity Scheduling to process and manage your appointment bookings.
• With Stripe to process your payment transactions.
• With trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential.
• When we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.
• In the event of a merger, acquisition, or sale of all or a portion of our assets, users will be notified via email and/or a prominent notice on our website.

How long we retain your data

Contact form submissions are kept for a period of one year for customer service purposes, after which they are deleted.

Appointment booking information is retained in our Acuity Scheduling account for a period of three years to maintain records of services provided and for business accounting purposes.

Payment transaction records are retained for seven years to comply with tax and accounting regulations. However, we only store limited payment information (such as transaction amounts, dates, and the last four digits of credit cards) in our records, not full payment details.

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

For information stored in our Acuity Scheduling system or transaction information processed through Stripe, you may request access to, correction of, or deletion of your data by contacting us directly using the information provided below, subject to our legal obligations to retain certain transaction records.

Where we send your data

The personal information you provide through contact forms, the Acuity Scheduling system, and payment processing via Stripe may be processed on servers located outside of your home country. By submitting your personal information, you agree to this transfer, storing, or processing.

Your contact information

For privacy-specific concerns or data requests, please contact us at:

Austin Auditors
Email: privacy@austinauditors.com
Phone: 512.879.3567

Additional information

How we protect your data

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. These include:

• Using secure socket layer (SSL) technology for all data transmission
• Regular malware scanning
• Secure networks protected by firewalls and password protection
• Limited access to personal information by employees and contractors who are subject to strict confidentiality obligations
• Working with third-party service providers like Acuity Scheduling and Stripe that maintain high security standards and are PCI-DSS compliant

What data breach procedures we have in place

In the event of a data breach, we will notify affected users within 72 hours of becoming aware of the breach. Our notification will include the nature of the breach, the types of information involved, and steps users can take to protect themselves.

In the event of a breach involving data stored by Acuity Scheduling or Stripe, we will coordinate with them to ensure proper notification and protection measures are implemented.

What third parties we receive data from

We do not currently collect or receive data from third parties about our users, except for appointment information received through our Acuity Scheduling integration and transaction information received from Stripe.

What automated decision making and/or profiling we do with user data

We do not use automated decision-making or profiling with user data.

Industry regulatory disclosure requirements

As professional auditors, we adhere to all relevant industry standards and regulations regarding data privacy, including but not limited to the American Institute of Certified Public Accountants (AICPA) Code of Professional Conduct.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page with a revised “last updated” date.

Last Updated: March 5, 2025